At a time when it is critical for print-service-providers (PSPs) to reduce their overheads and strengthen the value they can deliver to customers, Reliance Worldwide has revealed tools it can deploy to assist this effort. Matthew Ruff, Sales and Marketing Director at Reliance Worldwide takes up the story.
Apart from saving our customers money, Reliance is fully focussed on delivering a service of excellence and going the extra mile. Our dedicated account managers are with our clients every step of the way, ensuring they are kept fully updated at each point of every project. Reliance provides a POE (Proof of Execution) showing progress, tracking feasibility information for campaigns, as well as Mail received into Reliance and a process audit into the supplier chain network. Reliance will take care of all paperwork and additional administration, working with major strategic carriers that ensures all our customers receive best in service.
Reliance has also introduced a Loyalty Scheme that gives back to our customers. Our passionate and dedicated team will always strive to get the best deal for all our customers, which is why we pass our bulk mail discounts back to our clients through our Loyalty Scheme. It is simple and easy, we will apply a discount to every mailing you ship via the Reliance Worldwide Logistics Solutions network, ensuring our customers earn this back for each job, every time. Reliance Worldwide Logistics Solutions mission is to reward all our loyal customers with savings and exceptional customer service.
We listen to our customers and the challenges they face; communication is key. Once Reliance processes a shipment, we keep our clients updated with each part of the mail journey. Not only does this give our customers peace of mind, but it showcases that we have a duty of care for all our clients. International Mail, or any mail in that aspect is known as the ‘final mile’ and it is critical in reaching the end customer in the given time expected. Pricing is important, but service is key.
With the disruption of international mail during the pandemic and Brexit, there was always going to be a feeling of uncertainty once the world started to recover. Companies would tend to stick to local/national distribution, as there were so many rules and regulations in each given country. Reliance created ‘Embargo Lane Updates’ which supports and provides a roundup of any issues which may be affecting mail services to and from countries around the world, that would help our customers make an informative decision when sending Mail overseas. Many of our clients are now starting to seem less anxious about sending International Mail, and see it more as an opportunity to grow as a business and have a global reach.
A client for Reliance used to send magazines globally via another supplier, after Brexit, the receivers were being invoiced for duties and taxes in Europe. This was due to incorrect declarations on paperwork. We offered a mail solution that removed this issue from this project and saved approximately 25 percent of the total carriage cost.
We would love to speak with new connections that may need guidance or pick our brains with some questions they may have around International Mail. As a business we are always looking to innovate and invest in our clients. There will be some exciting announcements coming soon, that will have a huge positive impact on the customer journey.
