Need to navigate complex financial pathways with thousands or millions of customers with compassion in a timely manner? RevSpring has been helping healthcare and financial services organisations do just that for decades. The company offers an omnichannel approach, using digital delivery and print to engage healthcare patients and financial clients based on their communication preferences. RevSpring further supports its clients with data analytics and payment solutions to manage their revenue cycles and accounts receivables.
The Medical Digitisation Challenge
The medical industry continues to adapt to the digitisation of medical records. As far back as 2009, the US government was keen to digitise the medical profession, passing the Health Information Technology for Economic and Clinical (HITECH) Act that offered subsidies to providers adopting electronic medical records (EMR) solutions. A decade later, the percentage of physicians using an EMR system is nearly 90%, according to the CDC.
The EMR platforms offer many components to facilitate provider and patient services. Many include document design and editing tools for communications like Explanations of Benefits (EOBs), bills, and statements. But many of the EMR systems were designed for electronic presentment, not necessarily files suitable for printing. The PDF files created by the EMR systems must often be transformed for printing, enhancing: spot colour and RGB colour spaces, low-resolution images, transparent objects and flattening issues, and missing fonts and font characters. Due to the scale of print production at RevSpring, some files made it a challenge to meet customer SLA’s when the digital front end (DFE) of the continuous-feed inkjet printer would struggle with the content. With such high volumes, finding and mitigating one challenging file can slow production significantly.
We recently caught up with Eric Hollingsworth, the Vice President of Operations, and Carrie Sublett, Graphics Manager, to learn how Solimar solutions play a pivotal role in the print and mail operations at RevSpring.
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